Tenants, if there is a repair needed at your property, all repair request must be submitted in writing via email to firstname.lastname@example.org
All repair requests are submitted to the property owner for approval. Since Enterprise Property Management is not the owner of the property, WE DO NOT have the authority to approve repairs, alterations or modifications without the owner’s consent.
In the event a repair is found to be necessary due to tenant negligence, the property owner may hold the tenant financially responsible. Pursuant to the lease agreement, it is the tenant’s responsibility to maintain the property while in their possession.
Your safety is our primary concern. In a life-threatening emergency, always dial 911.
Emergency repairs SHOULD NOT be submitted in writing via email. In the event a true emergency repair is required, call our office at (714) 542-6800 and select the emergency line option to report the problem to the on call property manager.
Please note property-related emergencies are few in nature and generally consist of things like pipe bursts or water intrusion.
|Water Leaks! – In the event of a water leak, immediately turn OFF water at the source (behind toilet, under sink, etc) or at main water line – which is usually located outside on the same pipe that a hose hooks up to. Once the water is turned off and the property is secure, please contact us.|
As a tenant, you must always make appropriate arrangements to mitigate any damage to the property.
For non-emergency repairs, please submit in writing via email to email@example.com. Note that requests are reviewed from Monday through Friday, from 8:00am to 5:00pm, except for holidays. Although we try to address all requests within the first 24 hours, please allow up to two (2) business days for non-emergency requests.
All requests are important to us and we appreciate your patience.